Message Matters

Sep-Oct 2022

How to Develop a Plain Language Program

Clear communication impacts every service your city provides, and residents deserve to receive information they can understand and use.

Jul-Aug 2022

Plain Language Helps Residents Access Essential Services

Clear communication impacts every service your city provides, and residents deserve to receive information they can understand and use.

May-Jun 2022

Taking a Proactive Team Approach to Crisis Communications in Your City

When a crisis happens in your community, it typically calls for an “all-hands-on-deck” situation at city hall.

Mar-Apr 2022

If Your City’s in the Spotlight, Make Sure It Shines

Get tips on effective communications around special events.

Jan-Feb 2022

How to Engage Legislators and Advocate for Your City

The work of the state Legislature can have a big impact on your city, so it’s important for you to…

Nov-Dec 2021

How to Handle Negative Social Media Comments

Government communicators encounter many different types of negative replies on social media. How you respond to negative comments says a…

Sep-Oct 2021

State of the City Address Serves to Connect With Your Community

Communicating with residents is one of the most important things a city does. Read about how the city of Maple…

Jul-Aug 2021

Eden Prairie Podcast: Shifting Gears From Eyes to Ears

Eden Prairie podcast: shifting gears from eyes to ears.

May-Jun 2021

Simple Tips to Help Anyone Make Videos Like a Pro

With a little effort, your city can create web-friendly videos without hiring a professional producer, even on a shoestring budget.

Mar-Apr 2021

Study Reveals Tips for Effective COVID-19 Communication

A recent report reveals language about COVID-19 that political and health leaders can use to reach all audiences, build trust…