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Message Matters
How to Develop a Plain Language Program
Clear communication impacts every service your city provides, and residents deserve to receive information they can understand and use.
Plain Language Helps Residents Access Essential Services
Clear communication impacts every service your city provides, and residents deserve to receive information they can understand and use.
Taking a Proactive Team Approach to Crisis Communications in Your City
When a crisis happens in your community, it typically calls for an “all-hands-on-deck” situation at city hall.
If Your City’s in the Spotlight, Make Sure It Shines
Get tips on effective communications around special events.
How to Engage Legislators and Advocate for Your City
The work of the state Legislature can have a big impact on your city, so it’s important for you to…
How to Handle Negative Social Media Comments
Government communicators encounter many different types of negative replies on social media. How you respond to negative comments says a…
State of the City Address Serves to Connect With Your Community
Communicating with residents is one of the most important things a city does. Read about how the city of Maple…
Eden Prairie Podcast: Shifting Gears From Eyes to Ears
Eden Prairie podcast: shifting gears from eyes to ears.
Simple Tips to Help Anyone Make Videos Like a Pro
With a little effort, your city can create web-friendly videos without hiring a professional producer, even on a shoestring budget.
Study Reveals Tips for Effective COVID-19 Communication
A recent report reveals language about COVID-19 that political and health leaders can use to reach all audiences, build trust…