Ticket Talk Simplifies 811 Communication
Guest post by Troy Walsh, LMCIT loss control consultant
As internet ticketing (ITIC) technology continues to evolve, digital tools have become essential for managing locate requests and excavation communication. Gopher State One Call’s (GSOC’s) Ticket Talk builds on this progress by taking documentation and collaboration to the next level.
When a locate request is filed, Ticket Talk allows excavators to ask questions directly within the ticket. All listed locators and contacts can view, respond, and collaborate within one shared space, ensuring everyone stays aligned and informed. Every interaction is logged and documented, creating a reliable record for future reference.
With real-time updates and a clear conversation history, Ticket Talk provides quick, organized, and dependable ticket communication between excavators, locators, and operators. The result is safer coordination, fewer misunderstandings, and more efficient work in the field.
Keep in mind:
- Ticket Talk is only intended to supplement communication and does not override legal responsibilities.
- Conversations in Ticket Talk do not generate a locate request, nor do they change or update the original notice of planned excavations. Users must submit a new ticket to make these changes.
- Only selected companies will receive Ticket Talk messages, so be sure you select all relevant parties when submitting a ticket.
- Because Ticket Talk conversations are part of the public record, users should avoid posting sensitive information, such as access codes, personal phone numbers, or other private details.
Practical Training to Improve Ticket Quality
The new Ticket Talk is designed with excavators and facility operators in mind. It streamlines many of the tasks required to file tickets online, while ITIC provides precise control and maximum flexibility in the mapping process. This new approach will save the user time, reduce effort, and improve overall ticket quality.

