MemberLearn Online Courses

Skills for Communicating Effectively in a Crisis

Primary audience

Elected officials

Course time

30 minutes

How a city reacts to a crisis can shape its future and its image for years to come. By acting with careful consideration and by deploying sound crisis communications strategies, local Minnesota leaders can take control of negative situations and use them to positively change outcomes for their residents.

This course will help you become familiar with various crisis communications concepts. It will also offer some tactics and tips for communicating with your city’s residents and other stakeholders before, during, and after a crisis.

By completing this course, you will:

  • Recognize some of the different types of crises.
  • Summarize the effects that crises can have on your city.
  • Deploy thoughtful communication tactics during a crisis.
  • Describe how to prepare for media inquiries.
  • Use tips for handling media interviews.

Register now!

Subject matter expert

Don Reeder, Public Affairs Coordinator, League of Minnesota Cities


Videos, infographics, interactives, downloadable materials, and knowledge check — learn more about MemberLearn.


0 – 20 users = $15 per user

21 – 50 users = $10 per user

Over 51 users = $7 per user

Please note: The above prices apply per order, not per city. To receive the bulk discounts, your city needs to register everyone for this course at once.


When you purchase a course in MemberLearn, you’re able to access it at any time and it will not expire — so you can learn at your own pace and review the material as much as you’d like.