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Skills for Communicating Effectively in a Crisis
Primary audience
Elected officials and city staff
Course time
45 minutes
Description
How a city reacts to a crisis can shape its future and its image for years to come. By acting with careful consideration and by deploying sound crisis communications strategies, local Minnesota leaders can take control of negative situations and use them to positively change outcomes for their residents.
This course will help you become familiar with various crisis communications concepts. It will also offer some tactics and tips for communicating with your city’s residents and other stakeholders before, during, and after a crisis.
By completing this course, you will:
- Learn to recognize different types of crises and the effects they can have on a city.
- Identify communication best practices and core values in crisis communication.
- Outline the four main steps in crisis communications.
- Distinguish between different types of communication tools.
- Describe how to prepare for media inquiries and interviews.
Features
Videos, infographics, interactives, downloadable materials, and knowledge check — learn more about MemberLearn.
Cost
$15 per user
Please note: The purchase of a MemberLearn course is non-refundable and non-transferable. Please ensure that you have the correct details for the individual and the course you are selecting at the time of purchase.
Access
When you purchase a course in MemberLearn, you’re able to access it at any time and it will not expire — so you can learn at your own pace and review the material as much as you’d like.