This is a City Learning Point online training series
As a local government employee you have unique responsibilities to act as a steward of public resources and represent your municipality with the community.
Because you are the face of your municipality at all times, it’s important to be aware of how your attitude and behavior may be perceived by people in the community. The general course will help you recognize illegal and inappropriate workplace behavior and provide the skills and tools needed to promote both a respectful work environment and a positive image to the community.
In the supervisor's course, you will learn about your important role when handling employee complaints, common types of employee complaints, and be able to practice applying a model approach for handling these complaints.
Each person will access and complete the course individually. Upon receiving log-in credentials, registrants may access the courses online at any time and go at their own pace.
Fee:
Course: Preventing Harassment, Promoting Respect
Disrespectful behavior in the workplace can create a miserable working environment where both individual performance and the organization’s reputation suffer. It is important to understand what behaviors are illegal in the workplace, but following the law alone is not enough. As a local government employee, you have an important role in promoting a positive team climate in your workplace. This course will show you personal strategies for responding to illegal—or just plain inappropriate—behavior. You’ll practice using these strategies to see the impact of different approaches on the work environment and identify specific actions that you can take to promote a respectful workplace.
Course Objectives:
After completing this course, participants will be able to:
NEW! Course: Preventing Harassment, Promoting Respect—A Supervisor’s Role
As a supervisor, you represent the city—and if you know about discrimination and choose to ignore it, the city can be held liable. Aside from the legal issues, understanding your responsibilities as a supervisor is also important to creating a positive team climate and effectively handling conflicts and employee complaints when they arise. Carrying out those responsibilities successfully depends, in part, on your experience and comfort level with responding to, what can be at times, very challenging and stressful situations involving employees. This course introduces a model process for handling employee complaints and offers tips for applying the model in various circumstances. You will practice using this model to recognize the three common types of employee complaints and gain confidence in responding to and managing sometimes difficult work situations.
Course Objectives:
After completing this course, participants will be able to:
