Grantees can access FAQs and other self-help resources on Treasury’s website.
The U.S. Department of Treasury announced that due to a funding shortfall, it has dramatically scaled back its email and phone help center assistance for recipients of an award from the State and Local Fiscal Recovery Funds (SLFRF) program, a part of the American Rescue Plan.
As of Oct. 17, the Department of Treasury’s contact center will no longer respond to phone calls and email response times are expected to be significantly delayed.
How to get your SLFRF questions answered
The Department of Treasury sent an email on Oct. 14 to designated SLFRF award recipients with a link to the SLFRF program website, which includes self-service resources and answers to frequently asked questions on the following topics:
- Revenue Loss: Pages 9-11 of the Overview of the Final Rule, as well as FAQs #3.1, #3.2, #3.3, #4.1, #13.14, #13.15, and #13.16.
- Premium Pay: Pages 35-36 of the Overview of the Final Rule, as well as FAQs #5.1 – #5.4 and pages 6, 29-30 of the Compliance and Reporting Guidance.
- Affordable Housing: Pages 14-20 of the Overview of the Final Rule, the Affordable Housing How-To Guide, and FAQs #2.14 and #4.9.
- Build America, Buy America Act (BABA): FAQs #6.18 and #6.19.
- Second tranche payments: Guidance on Second Tranche Payments including the Treasury Portal Submission walkthrough.
- Taxability regarding SLFRF payments: IRS-issued FAQs.
Legislative fix may address funding shortfall
The National League of Cities (NLC) recognizes the potential strain on cities from ending the SLFRF email and phone help center assistance and is working to elevate the issue with Congress in the hope of achieving a legislative fix as soon as possible.