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De-escalation Strategies for City Employees – Afternoon
12:15-3:30 p.m.
Verbal Judo De-Escalation
Brought to you be the Verbal Judo Institute, this session is designed to equip any city employee with the necessary skills to redirect behavior and interact in a positive and professional manner.
Participants will learn to de-escalate tense encounters with respect; become familiar ways to gain voluntary compliance; and learn positive communication tactics.
All city employees can gain valuable strategies from this session.