On-Demand MemberLearn Course

alt=""New for 2022! To prepare for the in-person session, you’ll have access to a course on crisis communication in MemberLearn. Access to this course will open to you automatically on Monday, Jan. 31, and it does not expire. It is encouraged that you complete this course prior to the in-person session

Skills for Communicating Effectively in a Crisis

City leaders need to be prepared when a crisis occurs. This course covers the skills needed to be an effective communicator during unplanned times of stress. You will learn how to communicate with different audiences, various communication roles within the city, and how to build rapport and trust. Seat time: 30 min.

 

In-Person Program
Feb. 4-5 — Plymouth

Friday, Feb. 4

10:45 a.m.
Registration Opens

11:15 a.m.
Greeting from Host City

Jeff Wosje, Mayor, City of Plymouth

11:20 a.m.
Welcome and Overview

Ron Johnson, Council Member, City of Bemidji and League First Vice President; Luke Fischer, Deputy Director, League of Minnesota Cities

11:30 a.m.
2022 Legislative Preview

Gary Carlson, Intergovernmental Relations Director, League of Minnesota Cities; Anne Finn, Assistant Intergovernmental Relations Director, League of Minnesota Cities
Hear from the League’s Intergovernmental Relations (IGR) team about the League’s legislative priorities and what’s in store for the 2022 legislative session.

After this session, you will:

  • Know the League’s legislative priorities for the upcoming session.
  • Be able to find answers on the League’s website when you need to take quick action.

alt=""12:15 p.m.
Lunch

1:15 p.m.
Media Panel: Local Government Media Coverage

Moderator: Shannon Slatton, News Director, CCX Media
Panelists: Jake Benson, Owner, Proctor Journal, Proctor Council Member, and LMCIT Board Member; John Croman, Political Reporter, KARE11; Kristen Miller, Community Editor, Sun Sailor; Shannon Prather, Reporter, Star Tribune

Grow your skills and confidence communicating with the media, even in times of crisis, and better understand how municipal issues are selected and covered by news organizations. Journalists from various media outlets will share their perspectives and answer questions.

After this session, you will:

  • Possess confidence when talking with members of the media.
  • Have tools to build and keep communication channels open with local members of the media.
  • Understand how stories are selected for publication and ways you can help ensure an accurate reflection of the story.

2:15 p.m.
Break

2:30 p.m.
Skills for Communicating Effectively in a Crisis

Don Reeder, Public Affairs Manager, League of Minnesota Cities
When a crisis situation erupts in your city, it’s typically an all-hands-on-deck situation. At the time, there are specific and essential communication skills and roles for mayors and council members to consider. In this session, you’ll learn how to prepare for the unexpected and work together as city leaders to communicate effectively to various audiences. Please note: this session complements information learned in the crisis communications MemberLearn course. It is recommended that you complete the course in MemberLearn ahead of this session.

After this session, you will:

  • Be aware how a crisis is defined (it’s all relative).
  • Understand the role that emotion and core values play in responding to a crisis.
  • Possess skills for clear messaging and effective communication with different audiences.
  • Know how to identify and prepare different team roles in responding to a crisis within the city.

3:45 p.m.
Break

4 p.m.
Negotiation and Problem-Solving Skills for Elected Officials, Part One

Aimee Gourlay, Collaboration Services Manager, League of Minnesota Cities Insurance Trust
People can enter negotiations armed with emotionally charged positions — defining what they want and making assumptions about the other parties’ motivations and needs. Often, the default approach is for everyone to stick tight to their own positions. This posturing dynamic fosters adversarial relationships that become difficult to overcome and ultimately hurt long-term success.

This course covers how to gather information, identify underlying interests, and develop a problem-solving strategy that is based on a realistic assessment of what is most important to all sides. Building transferable skills, you will enhance your ability to work more effectively with other city leaders, different government entities, contractors, and members of the public. You will explore case studies and participate in skill-building exercises throughout this two-part session.

After this session, you will:

  • Evaluate the risks and benefits of approaches to negotiation.
  • Understand ways to gain cooperation.
  • Be able to prevent conflict escalation.
  • Assess factors enhancing opportunities for agreement.
  • Maximize opportunities for agreement, while minimizing risk.
  • Develop durable agreements.
  • Have increased capacity to problem solve and create value.

5:15 p.m.
Social Time

6 p.m.
Dinner and Remarks from League Leadership

7 p.m.
Adjourn

 

Saturday, Feb. 5

8 a.m.
Continental Breakfast

8:30 a.m.

Negotiation and Problem-Solving Skills for Elected Officials, Part Two

Aimee Gourlay, Collaboration Services Manager, League of Minnesota Cities Insurance Trust
You will continue to build the mediation and problem-solving skills you started on Friday. You will continue to gather information, identify underlying interests, and develop a problem-solving strategy that is based on a realistic assessment of what is most important to all sides. Building transferable skills, you will enhance your ability to work more effectively with other city leaders, different government entities, contractors, and members of the public. You will explore case studies and participate in skill-building exercises throughout this two-part session.

After this session, you will:

  • Evaluate the risks and benefits of approaches to negotiation.
  • Understand ways to gain cooperation.
  • Be able to prevent conflict escalation.
  • Assess factors enhancing opportunities for agreement.
  • Maximize opportunities for agreement, while minimizing risk.
  • Develop durable agreements.
  • Have increased capacity to problem solve and create value.

alt=""10 a.m.
Break

10:15 a.m.
Deliver Change Head On

Janel Anderson, Founder, Working Conversations LLC
As the adage goes, sometimes the only constant is change. Most people resist change, but successful organizations embrace it and encourage the kind of quick response that leads to crucial innovation. Janel Anderson will share her extensive knowledge of neuroscience to lead you to a deeper understanding on how to better empower people, minimize uncertainty, and celebrate successes while taking the leap into changes big and small.

After this session, you will:

  • Be able to empower people with the BIG vision.
  • Increase participation from everyone.
  • Change mindsets by building trust and loyalty.

11:45 a.m.
Closing Remarks and Adjourn

 

Return to the main Advanced Program page.