Experienced Officials: 2014 Leadership Conference

At one time or another, most of us have been called to work collaboratively with colleagues, citizens, or others who are labeled as “difficult people.” This workshop—while acknowledging that others might be very challenging to work with—focused on what you can do to help mitigate dysfunctional behaviors and accomplish city goals.

Dealing with Difficult People: Managing Conflict and Differences
Dr. Neil Katz engaged participants around the following seven key skills in “Moving from No to Yes”:

  • Awareness
  • Self-preparation
  • Emotional channeling
  • Problem-solving/negotiation
  • Awareness Management
  • Advocacy and Inquiry
  • Facts and inferences

In part II, attendees learned about conflict breakthrough approaches and actions to take to help apply conflict management skills and strategies in their professional, personal and public lives.